Privacy
Privacy notice
This privacy notice is included because the contact page asks families to share personal information about a child’s education.
Privacy policy
When you contact Charlotte Silver, the information you provide is used only to respond to your enquiry, assess whether tutoring is a suitable fit, arrange lessons if agreed, and manage ongoing tutoring communication.
Please avoid sending unnecessary sensitive information in an initial enquiry. Share enough context to explain your child’s educational needs, but detailed reports or documents should only be provided once Charlotte confirms they are needed and how they will be handled.
This static website does not set analytics cookies and the contact form does not store submissions on the website. It opens your own email client so the message is sent by email.
Data collection and retention
We collect personal and sensitive information about students only to assess educational needs, ensure a suitable tutoring fit, and fulfil our instructional and contractual obligations. We are committed to protecting your family’s privacy and will not retain personal data for longer than is strictly necessary.
To comply with UK GDPR and our legal obligations as a business, we retain personal data as follows:
- Initial enquiries that do not proceed: contact forms, emails and information shared about a child are securely deleted within three months of our last communication.
- Student files and contracts: general files, including contracts, progress notes and general correspondence, are kept for six years after lessons cease, in accordance with the Limitation Act 1980.
- Financial records: invoices, billing details and payment records are retained for five years following the 31 January tax deadline of the relevant tax year, as required by HMRC.
- Safeguarding and incidents: where there is a safeguarding concern or logged incident, relevant records are retained until the child reaches age 25, in line with child-protection and insurance guidelines.
When a retention period expires, associated digital and physical records containing personal data are permanently deleted or securely destroyed.